We accept mailed returns of both defective and non-defective merchandise, and we also accept exchange requests. A request must be made within 30 days after delivery.
Condition and return method
Only new items qualify. The item must be unused, in its original condition, and returned with its original packaging, labels, and included accessories. Non-defective reasons may include a change of mind, a personal preference, or ordering the wrong item. Damage, defects, an incorrect item, missing contents, or a material difference from the description may also qualify.
Start the request with the order number, checkout email, and an explanation. For damage, defects, incorrect items, or missing contents, include photos or video of the item and package. Do not mail anything without authorization. Approved returns are sent by mail; a free return label is included inside the package, and no restocking fee is charged.
Exchanges and refunds
An exchange depends on available inventory. Once a refund is approved, it is returned to the original payment method and our processing is completed within 10 days. A bank or payment provider may need additional time to post the credit.
Contact
Email: nguyenmunoz36071@gmail.com
Mailing address: 45 S Main Ave, Platte, South Dakota, 57369 United States
Phone: (458) 625-2617